Take care of your tenants before it makes the news

WLKY.com reports a full story about tenants finding rats in their apartment, complete with photographs of rats and rats droppings.  The tenants claim the problem started in January and they have been trying to resolve it with their landlords, but the problem is still ongoing. They claim the property manager didn’t take them seriously and has been unresponsive. 

The story highlights one of the dangers of not responding to tenant complaints: there is a strong possibility of negative publicity, especially in the down economy, for these types of stories to make the local publications. With the Internet, these local stories turn into nationwide awareness of your firm, in this case, Brookside Properties, in Nashville

We recommend getting out in front of these types of problems before the potential for negative attacks.   Take precautionary measures to ensure a safe living environment for your tenants.  Before winter, work with the utility companies to check out heating equipment and minimize breakdowns.  It will save you money in the long run.  Your tenants will love you, and pay rent faster, stay longer, and recommend your building.

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